Due to the current situation of COVID-19 pandemic, we are providing the following coverage for COVID-19 under extenuating circumstances policy, to help protect our clients to feel safe about their payments and trips. This update goes in function until March 1st, 2022.
- Case (A): up to 7 days or less, prior to tour date, Non-refundable, but trip reschedule is possible.
- Case (B): More than 7 days prior to tour date, Trip can be rescheduled, or a full refund excluding the 4% transaction fees that shall be deducted.
Please note that cancellation fees are calculated based on the date we receive your cancellation email. for cancellation related matters, please send us an email at: firstname.lastname@example.org